1 hour ticket response
We are devoted to delivering a fast and appropriate solution to each ticket sent by a user. Our skillful customer service staff representatives will examine your question and will offer you the best option. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, the average client support ticket response time has proved to be 20 minutes.
A First–Class Technical Support Service
Our client care team members possess extensive experience in the Linux website hosting field and are trained enough to provide a quick solution to your problem. If, however, the issue at hand is not within the competency of a technical support engineer, the technical support ticket will be sent to a programmer or admin for additional assistance.
A User–Friendly Help Center
To help you get a quick hint on how to use a particular service, we have integrated a really intuitive Help Center section in our Web Site Control Panel. You can browse through an immense selection of web hosting account administration articles and website administration articles, have a glance at the F.A.Q. database or check out our educational video tutorials.