Technical Support Channels
A 1–Hour Response Guarantee
Every single support request you send to us will be responded to within maximum one hour. In case your support ticket or email requires further assistance from a server admin, we will forward it and leave a comment to inform you that your matter is being examined. If you take advantage of our Admin Services package, all of the server management services included there will be executed at a time that is suitable for you.
A Top–Quality Help Desk Support Service
We will be at your disposal 24–7–365 to answer any enquiries that you may have regarding our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require help handling server management procedures, you can take a glance at our Admin Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation services
An Intuitive Help Area
We have provided our Web Site Control Panel with an in–depth knowledgebase, which features in–depth explanations of all its features and functions. Furthermore, we have prepared exhaustive video tutorials that will further teach you how to perform a certain action or resolve a typically experienced issue. The help articles and the video tutorials are easily reachable from each section of the Web Site Control Panel through the Help and Videos buttons situated in the upper right corner.