There are lots of website hosting companies out there, still most of them are resellers who have restricted resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you will have through this particular channel of communication will vary based on the service provider - some provide you with experienced phone support, while others offer common and customer support only since some issues are more time-consuming and it would be far easier to be resolved via a support ticket, particularly if the issue has to be escalated. However, it is good to find that you can always contact your hosting supplier since there are a lot of small-scale matters that can be resolved easily and in a very timely manner with a telephone call, not mentioning that you can get additional info regarding the services before you become a customer.

Phone Support in Website Hosting

We know that being able to communicate with a live consultant is rather important, that's why we have three support lines all around the world (USA, UK and Australia) and you can get in touch with us over the phone for fourteen hours every day. If you consider obtaining one of our Linux website hosting, for instance, you're able to give us a call and find more about our solutions prior to ordering to make sure that we do match all of the system requirements for your websites. After the order, you will be able to contact us about any sales or billing troubles you may experience, or get any general or basic technical information you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, that will make it easier to monitor the communication together with any new developments in the resolution of an issue.