One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it enhance user experience?
If you ever experience a problem with your site and are unable to take care of it yourself, ask the respective web hosting provider’s customer care staff to assist you to bring the site back online. A swift solution would be the best-case scenario, but many companies respond within 24 hours or even more, all the more so if you’re doing business with a reseller. Even if your problem can be quickly fixed, your site may not function properly or may not be reachable at all for a lengthy time interval, so you may lose potential clients because it is highly unlikely that anybody would enthusiastically return to a site that is broken. Hence, you should make certain not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a timely manner. If an application update does not go smoothly or you delete something accidentally, for instance, the website must be fixed swiftly so as to prevent extended inaccessibility.
One-Hour Response Guarantee in Website Hosting
In case you are using one of our Linux website hosting and you’ve got an enquiry or face some problem, you can contact us 24-7 by posting a ticket or by sending an e-mail and we guarantee that you will get a reply in less than one hour. If the issue can be sorted out, we’ll do it before we respond to you, while in case there’s something that you need to do on your end, we will supply you with all the needed information – what settings to check, what workable solutions to try out, and so on. Normally, you’ll receive an answer within less than 30 minutes, which implies that waiting for hours or even for more than 1 day to get help is something inconceivable. Our sixty-minute response guarantee applies to any enquiry that you may have – technical, billing or general.