If your website hosting supplier supplies live chat support, you are able to talk to a representative in real-time and find out helpful information or get a problem resolved promptly. The advantage of using chat rather than calling to talk with a live person is that you'll need only a computer with Internet access, so that you won't pay any fees in case you are in a different country or state. In addition, it is easier to copy and paste information for instance domains, usernames or error messages in other words details which are sometimes hard to provide to the other party on the phone. The real-time chat is also a much quicker option to contact your web hosting company's support crew compared to using a ticketing system. What's more, in the event that some trouble needs some more time to be resolved, you'll be able to do something else while you wait for guidance on the live chat, so that you won't waste time - something that's not possible if you're on the telephone.