A ticketing system is the most common medium of correspondence that hosting providers offer to their customers. It’s typically part of the billing account and is the most effective way to handle an issue that requires a certain period of time to investigate or that has to be forwarded to an administrator. In this way, all replies added by either party will be stored in the very same place in the event that somebody else wants to work on the issue at hand and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to do a particular operation or to reach the hosting company’s client care team. If you’d like to administer a handful of domains and each one is hosted in a different account, you will have to use even more accounts simultaneously. Moreover, it may take a substantial length of time for the provider to answer your ticket.