Lots of people who start using their very first web hosting account, or switch companies, often have questions concerning how specific procedures are performed or stumble upon problems when setting up various things like emails, site settings, and so on. That’s why, many web hosting companies have compiled documentation with the most frequently asked questions and issues in order to help their clients obtain information quickly and seamlessly. As a result, the customer care team can focus on real issues that certain clients may be facing, because the solution for the smaller things will already be available on the web and customers can easily deal with them without having to contact the support team. Having elaborate documentation is rather important, especially for new users with no past experience at all, as the hosting service entails an enormous number of features and lots of individuals can get puzzled about what action to take. A good knowledge base can both help you complete the procedures that you need and discover how the web hosting service works in general.