The availability of the customer and tech support that a website hosting company provides will tell you a lot about the services which they provide too. In case you are allowed to use only e-mails and tickets, you have almost certainly discovered some reseller not the hosting supplier. When this is the case, you'll probably have to wait for a few days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true web hosting company for additional assistance. If the supplier offers various means of communication with short response time which are available anytime, they're almost certainly the top provider, not only a reseller. Which means that you will benefit from well-timed assistance and high quality support as they will have immediate access to the servers where your account is. No matter what the issue - technical or sales, it's generally better to be able to contact your web hosting company directly through your preferred method of communication.
24/7 Customer Support in Website Hosting
We provide 24/7 customer, billing and technical support for all of our Linux website hosting. Even if you aren't our client yet and you have questions, we will assist you promptly and supply you with the needed info, to give you the choice to make the best decision when you get a new web hosting account. We are available any time, including weekends and holidays, and we provide you with various options for communication to contact us - phone, live chat, email messages and support tickets. For your benefit, we have several telephone numbers globally, thus you are able to call the one that is closer to you. The maximum response time for your emails and your tickets is one hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive assistance for some task or issue, regardless of its difficulty.